Teleperformance to expand in Bristol, TN; Creating 500 jobs within 5 years


BRISTOL, TN (WJHL) – More jobs are coming to the Tri-Cities. Officials from Teleperformance announced Tuesday morning the company is investing to expand its current operations in Bristol, TN. The investment is expected to help create 500 new jobs within the next 5 years.

Teleperformance is a global company that specializes in customer experience management. They plan on investing $800,000 in its existing facility in Sullivan County, TN.

State dignitaries including Tennessee Gov. Bill Haslam and Economic and Community Development Commissioner Randy Boyd were on hand for the announcement in Sullivan County.

“It speaks volumes to the business climate we’ve been able to create in Tennessee when existing companies flourish and expand their operations,” Haslam said. “We welcome Teleperformance’s commitment to create more than 500 new jobs for Sullivan County as we strive to make Tennessee the No. 1 location in the Southeast for high quality jobs.”

Teleperformance currently has 700 employees in Tennessee.

“We are fortunate to be a part of the wonderful community of Bristol and to grow our presence in Tennessee,” Miranda Collard, Teleperformance’s president of Enterprise Delivery, said. “Our employees from across the Bristol area are incredibly passionate and hardworking, and we are grateful for their dedication over the years. We would also like to thank the governor’s office for its continued support of our growth in the state, and we look forward to being here for years to come.”

According TECDC commissioner Boyd, Tennessee has more than 13,500 people working in the field of customer service operations.

“It is fantastic to see Teleperformance expand in Bristol. Northeast Tennessee’s workforce is well-educated, hard-working and highly-skilled,” Lt. Gov. Ron Ramsey said. “It is exciting to see a great company like Teleperformance recognize our superior workforce and pro-growth business environment by investing further in our great state.”

Teleperformance serves global customers its Bristol call center, located at 2536 W. State Street.

“The most important vote a community can get is from an existing company that decides to expand its operations,” Sullivan County Mayor Richard Venable said. “We thank Teleperformance for its confidence that Sullivan County is the place to continue to grow its successful business.”

Teleperformance provides customer care, technical support, debt collection programs for companies around the world.

Last year, it reported a consolidated revenue of $3.7 billion and it currently employs 190,000 employees at 311 centers in 65 counties. Teleperformance also touts to manage programs in 75 languages.

So far, 150 of the 500 new employees  have already been hired and the company is currently interviewing to fill the new positions. For more information on Teleperformance, check out its website

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