UPDATE (12/26/2020) – The Washington County, Virginia Emergency Management Department notified News Channel 11 Sunday that the routing issues experienced by 911 dispatch beginning on Christmas Day have been resolved.
ABINGDON, Va. (WJHL) – The Washington County, Virginia Emergency Management Department 911 Dispatch is experiencing a multi-state routing issue that began around 11:30 a.m. today.
In a press release, the Emergency Management Department said citizens should know that there is a chance that calls that are made locally to 911 could also be routed to a dispatch outside of the area.
If you call 911 and it is answered by dispatch outside of the area, the call will be re-routed back to Washington County Dispatch.
According to the press release, this routing issue is in connection with the CenturyLink service.
As of 6:50 p.m., there are no estimates of when the situation will be resolved.
This is a developing story. Check back for updates.