ROGERSVILLE, Tenn. (WJHL) — A Hawkins County dispatcher named Suzanne Paxton received a “Stork Award” for her work in helping a woman deliver a baby—over the phone.

Suzanne Paxton

A release from the Hawkins County Emergency Communications District said Paxton received the call and jumped into action on Aug. 16 at around 5:23 a.m. A woman on the other end of her phone call was in active labor, and a family member who was alerted had yet to arrive.

Paxton quickly processed the call and dispatched EMS to the woman’s home. After that, the release said Paxton provided medical instruction to the woman while reassuring her, and seven minutes later, a baby girl was born.

Once EMS arrived, the mother and baby were transported to a nearby hospital.

Hawkins County EMS Director Lynn Campbell stated the following about Paxton’s work:

The calm voice and professionalism of ECS Paxton is a fine example of the excellent service provided every day by all the communications specialist at the Hawkins County 911 center. I am proud of Communications Specialist Paxton and the entire dispatch team. Communications Specialist Paxton carried out the mission of Hawkins County 911 by getting the right people, to the right place, at the right time.

Lynn Campbell, Hawkins Co. 911 Executive Director